Shipping Policy
At Goose Creek Candle, we are committed to delivering your orders promptly and safely. Please read our shipping policy to understand how we handle order processing, shipping methods, and delivery times.
Order Processing:
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or holidays, processing times may be extended to 3-5 business days.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times:
- We offer standard and expedited shipping options within the United States.
- Standard Shipping: Usually takes 3-7 business days.
- Expedited Shipping: Usually takes 1-3 business days.
- Delivery times may vary depending on your location and carrier delays.
Shipping Costs:
- Shipping fees are calculated based on order weight, size, and shipping method selected at checkout.
- Free standard shipping may be offered on orders over a certain amount (please check current promotions on our website).
Order Tracking:
- Once your order ships, a tracking number will be emailed to you.
- You can use this number to track your package through the carrier’s website.
Shipping Restrictions:
- We currently ship only within the United States, including Alaska and Hawaii.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us immediately at [email protected] or call +1 (206) 854-1518.
- We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
International Shipping:
- At this time, we do not offer international shipping. We hope to expand our shipping destinations in the future.
Thank you for choosing Goose Creek Candle. We appreciate your business and look forward to serving you!