Return Policy

At Goose Creek Candle, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process easy and hassle-free.

Returns Eligibility:

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging to qualify for a refund.
• Customized or personalized candles are non-returnable unless defective or damaged.

How to Initiate a Return:

• Contact our Customer Service team at [email protected] or call us at +1 (206) 854-1518 to request a return authorization.
• Please provide your order number and reason for the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• We recommend using a trackable shipping service to ensure your return is received.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging.
• We will arrange for a replacement or full refund at no additional cost.

Thank you for shopping with Goose Creek Candle. Your satisfaction is our priority!